The course is delivered in collaboration with the Nazarbayev University School of Medicine, the University Medical Center Corporate Fund, and the Kazakhstan Association of Healthcare Managers. This ensures high standards and up-to-date knowledge.
Quality assurance
The programme was approved by the Educational‑Methodological Association of the Ministry of Healthcare of the Republic of Kazakhstan (Healthcare discipline) at its meeting on 14 December 2023, Minutes No. 4.
Comprehensive approach
From strategic planning and financial management to staff motivation and quality control - you will gain all the necessary tools for effective healthcare organization management.
Practice-oriented learning
Hands-on learning, not just theory - you will be able to immediately apply the acquired skills at work, conduct analysis, develop, and implement strategies in real management practice.
Who is this course for?
Leaders, administrators, and heads of departments in medical organizations who are ready to take their work to the next level.
Doctors and specialists looking to strengthen their management competencies, expand their professional scope, and develop leadership skills.
Specialists with higher education in "Healthcare" and/or "Business, Management, and Law" who aspire to become sought-after healthcare managers.
Anyone striving to manage resources efficiently, implement innovations, and uphold high-quality standards in healthcare.
What will you learn?
Enhance leadership skills, analyze risks, and build partnerships.
Develop strategies, manage projects, and optimize business processes.
Efficiently manage personnel, finances, and resources.
Understand healthcare financing, mandatory social health insurance (MSHI), and budgeting.
Analyze the market, promote services, and implement innovations.
Ensure quality and safety and conduct audits of medical services.
Course program
You will explore six in-depth modules covering all aspects of healthcare management:
Healthcare policy: Key directions for ensuring public health in the 21st century. Global health and the development of international healthcare.
Evolution of management. Modern concepts and models of management.
Types and functions of management. Innovation and information management in healthcare, information support.
Risk management. Specifics of managerial activities in healthcare. Healthcare manager: profile, image, requirements, and new certification conditions.
Partnership initiatives in Kazakhstan's healthcare (PPPs, NGOs, government, international organizations, and more)
Healthcare system models. Public and private healthcare, MSHI.
Strategic management in healthcare. Assessment of external and internal environments, competitiveness in strategic analysis of organizations.
Management of medical equipment and medical devices.
Information technologies in resource management.
Financial management in healthcare. Types and specifics of healthcare financing.
Medical service cost management. Break-even point. Cost-volume-profit (CVP) analysis.
Payment for medical services: Mechanisms and methods. Cost reimbursement rules under the GVFMC and MSHI. Specifics of outpatient, polyclinic, and inpatient service payments.
Hospital care cost reimbursement rules in MSHI.
Pricing and tariff policy. Methods for determining tariffs for medical services.
Financial planning and budgeting. Analysis of financial performance in healthcare organizations.
Accounting and planning of material resources in healthcare. Financial reporting and bookkeeping.
Fundamentals of entrepreneurship in healthcare. Legal aspects of healthcare entrepreneurship.
Market. Types and forms of markets. Specifics of the healthcare services market.
Marketing. Market analysis of medical services. Marketing strategies.
Diversification, designing new products, services, and processes, and their market promotion.
Corporate governance. Types and forms. Corporate/organizational culture.
Evolution of quality assurance concepts in Kazakhstan and modern view on quality improvement from control to quality assurance policy and culture.
Modern approaches to quality management systems: Accreditation, standardization, and licensing.
Standardization of processes in quality management systems
Internal audit of medical services quality: Methods, technologies, and approaches. Tools for quality assessment and assurance.
Patient support services in medical organizations.
Fundamentals of service, patient, and staff safety assurance.
Tuition Fee
Total cost - 1 000 000 ₸*
*Members of the Kazakhstan Association of Healthcare Managers are eligible for a 10 % discount on the total cost.
Acting Head of the Department of Biomedical Sciences, Director of the PhD Program in Global Healthcare, Professor at the Nazarbayev University School of Medicine
A healthcare policy specialist with international experience, focused on chronic disease management and population health analytics. His advanced research and extensive list of publications enable him to offer innovative solutions to advance healthcare.
Assistant Professor of Practice at the Nazarbayev University School of Medicine
Co-founder and Chairman of the Board of the Kazakhstan Association of Healthcare Managers, a specialist in public health and higher education. He has experience in academic and policy leadership. He has served as the Rector of SDU University (2019–2021) and Vice Minister of Science and Higher Education of Kazakhstan (2021–2023). His expertise includes healthcare research, policy development, program monitoring and evaluation, as well as leadership and management in the medical field.
Instructor at the Nazarbayev University School of Medicine
A graduate of the Frankfurt School of Finance & Management (Germany) with a master's degree in hospital management, specializing in healthcare facility administration and healthcare policy. She has experience implementing JCI standards and risk management systems in Kazakhstan’s largest medical centers. She teaches courses on healthcare management, leadership, and quality assurance and actively engages in research on medical education, infection prevention, and sustainable healthcare development.
Ashirov Kanybek Zaydinovich, MBA
Executive Director and Member of the Executive Board of the University Medical Center Corporate Fund
A specialist in strategic and financial management in healthcare with over 15 years of leadership experience in leading medical organizations in Kazakhstan. He holds international education in corporate governance and strategic management, having completed training at DUKE University (USA), the Academy of Management in Germany, and ACIBADEM Clinic (Turkey), MBA. His expertise includes healthcare economics, financial management, and the implementation of advanced management practices in medical institutions.
Abenova Anel Bolatovna, MD, MPH
Specialist in healthcare quality management and international accreditation. Holds a Master of Public Health (MPH) from Tulane University (USA) and leads a team of consultants specializing in international accreditation for healthcare organizations. Serves as a consultant on quality improvement and patient safety at the National Research Institute of Cardiology and Internal Diseases JSC. Co‑founder and board member of the Kazakhstan Association of Healthcare Managers. Actively develops educational programs, delivers webinars and lectures, and promotes the adoption of international standards to improve healthcare quality in Kazakhstan.
Zabirova Elmira Aidarovna, MSc in Economics, DBA (AlmaU)
A healthcare economist and specialist in medical management, actively contributing to the development of managerial competencies and the improvement of healthcare services in Kazakhstan. She serves as the Deputy Executive Director of the Kazakhstan Association of Healthcare Managers, a state auditor, and a lecturer in the MBA program in healthcare management. Dr. Zabirova participates in educational and strategic initiatives, speaks at industry forums, and implements projects aimed at enhancing the qualifications of medical specialists.
Saberbekova Meruyert Yermekovna, MD, MPH
Director of the Quality Management Department at the University Medical Center Corporate Fund
A specialist in healthcare quality management with in-depth expertise in accreditation, standardization, and internal auditing of medical services. She has extensive experience in implementing and improving quality management systems in major medical institutions. Dr. Saberbekova holds international education credentials from Hamburg (Germany) and the Lithuanian University of Health Sciences, with a Master’s in Public Health. Her expertise lies in developing strategies to enhance the efficiency and safety of medical services, as well as implementing modern approaches to quality control and monitoring in healthcare.
Gurtskaya Gulmirа Marsovna, Candidate of Medical Sciences
Specialist at the Quality Management Department of the University Medical Center Corporate Fund
A specialist in healthcare quality management, specializing in the standardization of medical processes, internal auditing, and improving the efficiency of the healthcare system. She holds an academic degree and has experience in implementing modern quality control methods, contributing to the enhancement of medical services and patient safety. Candidate of Medical Sciences
Nurbekova Aizhan Tursynbekovna
Director of the Department of Human Resources Management at the University Medical Center Corporate Fund
A specialist in human resources management in healthcare with extensive experience in developing personnel policies, optimizing HR processes, and building effective teams. She specializes in strategic personnel management, implementing modern approaches to employee development, and enhancing organizational efficiency in medical institutions. Holds an MBA degree.
Mavlenov Syrymzhan Abdymanapovich
Director of the Department of Information Technology at the University Medical Center Corporate Fund
A specialist in information technology and strategic project management, focusing on the development of IT infrastructure in healthcare and education. He holds an international education in electronic and computer engineering, as well as an MBA degree. He has studied at the University of Birmingham (UK), Exeter University (UK), and the Saint Petersburg University of Information Technologies, Mechanics, and Optics (Russia). He has experience in implementing technological innovations and optimizing IT systems to ensure their efficiency and security.
Gasanov Seyd‑Ali Koragaliyevich
University Medical Center Corporate Fund
Specialist in biomedical technologies and medical systems with extensive experience in repair, maintenance, and procurement of medical equipment. Possesses deep expertise in drafting technical specifications, selecting equipment in accordance with international standards, and ensuring its uninterrupted operation in healthcare facilities. Trained in biomedical systems and medical technologies at Saint-Petersburg State University of Telecommunications named after Professor Bonch‑Bruevich. Holds an MBA degree.
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